Simply Cake Co Reviews

Simplycakeco.com is known for its brownie delivery service. The company was launched with the aim of getting people to eat better cakes. The founder, Susie Lemon, was disappointed with the quality of cakes available in cafes, markets, and food festivals, and believed she could do better. This led to the birth of Simply Cake Co.

The company started by attending local markets and events but quickly focused on building an online shop. The goal was to create a super easy brownie delivery platform that allowed people to order from anywhere in the UK, to send to themselves and loved ones as gifts. A key focus was to make beautiful, delicious gifts that were also letterbox friendly.

Quality is a top priority for Simply Cake Co. The company uses proper Belgian chocolate, local free range eggs, and proper butter to make their brownies and cakes extremely indulgent and worth every single bite. The company specializes in brownies, cookies, blondies, shortbreads, and rocky roads. They also offer a variety of gifts.

Customers have praised the company for its insanely good brownies and the variety they offer each month with the monthly subscription. The company has been commended for its excellent customer service and for consistently delivering great brownies and blondies, even for those with dietary restrictions such as gluten intolerance.

At SimplyCakeCo, if a customer is unsatisfied with an order, they are advised not to eat or throw away the order. The company may request the items to be returned for further inspection with a pre-paid returns label. However, refunds/returns are not typically offered due to the perishable nature of the products. They are only considered in exceptional circumstances. The company does not offer cancellations.

Regarding the shipping policy, SimplyCakeCo uses a 24-hour service and dispatches the next working day. Most orders arrive within 2 working days. However, minor shipping delays of 1-2 days may occur, and customers are advised to add some buffer time to their order. If an order was £30+shipping, a customer can choose to pay £10+shipping for the whole order to be resent, or pick an item under £20 and pay for just shipping. This offer is available once per customer per order.

To get in touch with SimplyCakeCo customer service, one can visit their official website and navigate to the Contact Us page. They aim to respond within 24 hours from Monday to Friday. For urgent enquiries such as address changes, they prioritize these. Alternatively, one can call them at their phone number 01553 341433. Their physical address is Unit 2 Hereford Way, Hardwick Narrows, King's Lynn PE30 4JD. They are open from 09:00 - 17:00 from Monday to Sunday. For further questions, one can also correspond via email.